A QUESTION BELOW:
size bleed is required for artwork?
I need to use CMYK color mode?
does 4/0, 4/4, and 4/1 mean?
you accept any file format?
you help me prepare my files?
is resolution important?
resolution is needed for my job?
if my file is missing images?
about turnaround and payment?
can I proof and/or pickup?
are my shipping costs & options?
is your refund policy?
SIZE BLEED IS REQUIRED
We require a 0.25" bleed around the perimeter
of your artwork to ensure accurate cutting (e.g., artwork
for a 4"x6" postcard should extend to 4.25" x
If your image has a white border on all four
sides, bleeds are recommended but not required. If your image
is not white on all four sides, you must include bleeds in
If you have any problems or questions
setting up your files, please email us at email@example.com.
I NEED TO USE CMYK COLOR MODE?
Yes. If your files are submitted using any other color standard, such as RGB
or Pantone, they will be converted to CMYK during preflighting.
one color standard to another may cause colors to shift. If
you want to have an area of solid black within your document,
using 100% Black will not result in a nice, rich and saturated
To obtain these results, instead use a rich black color,
represented by the following CMYK values: C: 85%, M: 80%, Y:
76%, K: 100%.
WHAT DOES 4/0, 4/1, AND 4/4
These numbers signify the colors used on the front/back of
4 = Full Color, 1 = Black, 0 = No Printing.
Thus 4/4 means full color printing on the front & back,
4/1 means full color printing on the front with black printing
on the back, and 4/0 means full color printing on the front
with no printing on the back.
DO YOU ACCEPT ANY FILE FORMAT?
Yes, almost any file format. Davis Printing accepts print-ready files in any
of the following formats:
.EPS, JPG, PDF, PS, PSD, and TIF (JPEGs need to be
in a high-quality, uncompressed 300 dpi resolution, 8-bit,
CMYK color mode).
In other words, we accept
print-ready files saved from the following design software
programs: Adobe Photoshop® CS, Adobe
Illustrator® CS, Adobe InDesign® CS or QuarkXpress®.
PowerPoint and CorelDRAW are accepted, however, we encourage
clients to supply print quality PDF files to ensure text
flow and correct page layout. (Many times, these file formats
have missing fonts and embedded images that cannot be used
for print.) Additional prepress charges will apply to files
that are not prepared correctly.
CAN YOU HELP ME PREPARE MY
We can provide file preparation help. If you have a specific question,
you can send us an email at firstname.lastname@example.org.
If you would rather us design your piece, we offer custom design services. Click
here to learn more.
WHY IS RESOLUTION IMPORTANT?
Resolution, also known as DPI (Dots Per Inch), can be described as the number
of dots that fit horizontally and vertically into a one-inch space. Generally,
the more dots per inch, the more detail captured and the sharper the resulting
For an image to print properly, the image must be at least
300 dots per inch (dpi) at the final output size. If your
file is not 300 dpi, you can not simply increase the dpi
from a low resolution to a higher one by increasing the DPI
in your imaging program.
WHAT RESOLUTION IS NEEDED
FOR MY JOB?
For most printing jobs, 300 dots per inch (DPI) is the minimum resolution to
guarantee acceptable printing results. What if my file is missing fonts? It is
important that you supply all fonts used in your layout.
If you do not supply
fonts in your artwork file, we will request that you resubmit
your files with fonts included. If you have vector artwork
and your file is missing fonts, you can open your file in
Illustrator, select "Create Outlines", save your
fonts, re-save your artwork file, and then upload it.
If you have artwork that is rasterized, you can open your
file in Photoshop and select "Flatten the
Layers", re-save your artwork file, and then upload
it. Please do not submit your fonts seperately
from your file because it is critical that we receive your
printready file with fonts included to avoid
any printing issues.
WHAT IF MY FILE IS MISSING
If your file is missing the images you desire, you should re-save your file properly
so that the images will not drop out during printing. We do not normally accept
images by themselves, however if you need to send us an image
by itself, please send an e-mail to our prepress department
Otherwise, you must place all images in your artwork and
make sure to save your files properly. Please refer to your
software program manual for more information on how to save
your files properly.
For example, if you are using a vector-based
software program such as illustrator you must make sure you
are using tif file images to place, then when saving to an
eps or pdf you must embed the images. If you are using Photoshop,
you should flatten all layers before saving to keep all images
and text in place.
WHAT ABOUT TURNAROUND & PAYMENT?
Our policy is to turnaround projects as soon as possible. Typical turnaround
is 7-10 business days from point of purchase for our regular products, however
envelopes can take up to 10 business days for production.
PAYMENT IS DUE IN ADVANCE OR DUE UPON RECEIPT OF THE JOB
DELIVERED. Visa, Mastercard, cards are accepted. No
checks, cashiers checks,
or money orders are accepted at
WHEN CAN I PROOF AND/OR PICKUP?
Typically we provide email proofs within two to three business days of receiving
your order, large scale
projects like catalogues or multiple paged jobs may require more time. We do
provide press checks for our clients on certain jobs.
We strive to supply our
clients with high quality pleasing colors, consistent and
solid ink coverage, and accurate registration in a timely
and affordable manner.
Once we have received an “OK to Print” on your
project we will complete the printing process within five
to seven business days. Completed projects can be picked
up, or for a nominal fee delivered by UPS or Post Office
to you or directly to your client.
WHAT ARE MY SHIPPING COSTS & OPTIONS?
Shipments outside of the United States are shipped through DHL and can take 1-2
weeks or more to arrive after production. There is an approximately 10% Shipping & Handling
Charge added to orders in the continental U.S.
Additional charges may apply for
Hawaii, Alaska, Canada, etc. Rush delivery is available upon
request - please contact customer support. International
shipping is possibly available. Call for information.
WHAT IS YOUR REFUND POLICY?
If there is a mistake in the printing process your products will be re-printed
We can not be held responsible in the event of human errors
such as spelling,
or inaccurate information printed on your
products. We ask that you double check
for these common
errors before ordering.
Customer is responsible for checking accuracy of order received
Our liability is for
printed materials only and will not include the customer's
of mailing products or any other
costs associated after products have been
received by the