Davis Printing : Quality Printing Since 1957 : Fort Smith, Arkansas : Offset Printing Press : Commercial Printer
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Davis Printing : Quality Printing Since 1957 : Fort Smith, Arkansas : Offset Printing Press : Commercial Printer
 
 
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FREQUENTLY ASKED
QUESTIONS

SELECT A QUESTION BELOW:

 What size bleed is required for artwork?
 Do I need to use CMYK color mode?
 What does 4/0, 4/4, and 4/1 mean?
 Do you accept any file format?
 Can you help me prepare my files?
 Why is resolution important?
 What resolution is needed for my job?
 What if my file is missing images?
 What about turnaround and payment?
 When can I proof and/or pickup?
 What are my shipping costs & options?
 What is your refund policy?


WHAT SIZE BLEED IS REQUIRED
FOR ARTWORK?

We require a 0.25" bleed around the perimeter of your artwork to ensure accurate cutting (e.g., artwork for a 4"x6" postcard should extend to 4.25" x 6.25").

If your image has a white border on all four sides, bleeds are recommended but not required. If your image is not white on all four sides, you must include bleeds in print-ready files.

If you have any problems or questions setting up your files, please email us at print@davisink.com.


DO I NEED TO USE CMYK COLOR MODE?

Yes. If your files are submitted using any other color standard, such as RGB
or Pantone, they will be converted to CMYK during preflighting.

Conversion from one color standard to another may cause colors to shift. If you want to have an area of solid black within your document, using 100% Black will not result in a nice, rich and saturated black.

To obtain these results, instead use a rich black color, represented by the following CMYK values: C: 85%, M: 80%, Y: 76%, K: 100%.


WHAT DOES 4/0, 4/1, AND 4/4 MEAN?

These numbers signify the colors used on the front/back of your print:
4 = Full Color, 1 = Black, 0 = No Printing.

Thus 4/4 means full color printing on the front & back, 4/1 means full color printing on the front with black printing on the back, and 4/0 means full color printing on the front with no printing on the back.


DO YOU ACCEPT ANY FILE FORMAT?

Yes, almost any file format. Davis Printing accepts print-ready files in any of the following formats: .EPS, JPG, PDF, PS, PSD, and TIF (JPEGs need to be in a high-quality, uncompressed 300 dpi resolution, 8-bit, CMYK color mode).

In other words, we accept print-ready files saved from the following design software programs: Adobe Photoshop® CS, Adobe Illustrator® CS, Adobe InDesign® CS or QuarkXpress®.

PowerPoint and CorelDRAW are accepted, however, we encourage clients to supply print quality PDF files to ensure text flow and correct page layout. (Many times, these file formats have missing fonts and embedded images that cannot be used for print.) Additional prepress charges will apply to files that are not prepared correctly.


CAN YOU HELP ME PREPARE MY FILES?

We can provide file preparation help. If you have a specific question, you can send us an email at print@davisink.com. If you would rather us design your piece, we offer custom design services.  Click here to learn more.


WHY IS RESOLUTION IMPORTANT?

Resolution, also known as DPI (Dots Per Inch), can be described as the number of dots that fit horizontally and vertically into a one-inch space. Generally, the more dots per inch, the more detail captured and the sharper the resulting image.

For an image to print properly, the image must be at least 300 dots per inch (dpi) at the final output size. If your file is not 300 dpi, you can not simply increase the dpi from a low resolution to a higher one by increasing the DPI in your imaging program.


WHAT RESOLUTION IS NEEDED FOR MY JOB?

For most printing jobs, 300 dots per inch (DPI) is the minimum resolution to guarantee acceptable printing results. What if my file is missing fonts? It is important that you supply all fonts used in your layout.

If you do not supply fonts in your artwork file, we will request that you resubmit your files with fonts included. If you have vector artwork and your file is missing fonts, you can open your file in Illustrator, select "Create Outlines", save your fonts, re-save your artwork file, and then upload it.

If you have artwork that is rasterized, you can open your file in Photoshop and select "Flatten the Layers", re-save your artwork file, and then upload it. Please do not submit your fonts seperately from your file because it is critical that we receive your printready file with fonts included to avoid any printing issues.


WHAT IF MY FILE IS MISSING IMAGES?

If your file is missing the images you desire, you should re-save your file properly so that the images will not drop out during printing. We do not normally accept images by themselves, however if you need to send us an image by itself, please send an e-mail to our prepress department at print@davisink.com.

Otherwise, you must place all images in your artwork and make sure to save your files properly. Please refer to your software program manual for more information on how to save your files properly.

For example, if you are using a vector-based software program such as illustrator you must make sure you are using tif file images to place, then when saving to an eps or pdf you must embed the images. If you are using Photoshop, you should flatten all layers before saving to keep all images and text in place.


WHAT ABOUT TURNAROUND & PAYMENT?

Our policy is to turnaround projects as soon as possible. Typical turnaround time
is 7-10 business days from point of purchase for our regular products, however
envelopes can take up to 10 business days for production.

PAYMENT IS DUE IN ADVANCE OR DUE UPON RECEIPT OF THE JOB BEING
DELIVERED. Visa, Mastercard, cards are accepted. No checks, cashiers checks,
or money orders are accepted at this time.


WHEN CAN I PROOF AND/OR PICKUP?

Typically we provide email proofs within two to three business days of receiving your order, large scale projects like catalogues or multiple paged jobs may require more time. We do provide press checks for our clients on certain jobs.

We strive to supply our clients with high quality pleasing colors, consistent and solid ink coverage, and accurate registration in a timely and affordable manner.

Once we have received an “OK to Print” on your project we will complete the printing process within five to seven business days. Completed projects can be picked up, or for a nominal fee delivered by UPS or Post Office to you or directly to your client.


WHAT ARE MY SHIPPING COSTS & OPTIONS?

Shipments outside of the United States are shipped through DHL and can take 1-2 weeks or more to arrive after production. There is an approximately 10% Shipping & Handling Charge added to orders in the continental U.S.

Additional charges may apply for Hawaii, Alaska, Canada, etc. Rush delivery is available upon request - please contact customer support. International shipping is possibly available. Call for information.


WHAT IS YOUR REFUND POLICY?

If there is a mistake in the printing process your products will be re-printed at no
additional charge. We can not be held responsible in the event of human errors
such as spelling, misalignments, or inaccurate information printed on your
products. We ask that you double check your designs for these common
errors before ordering.

Customer is responsible for checking accuracy of order received after delivery.
Our liability is for printed materials only and will not include the customer's cost
of mailing products or any other costs associated after products have been
received by the customer.

 
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